Your satisfaction is OUR priority. We will gladly exchange or refund most items with your original purchase receipt within 10 days of the purchase date.  Pratt Image is unable to offer any refunds or exchanges on certain professional products (broadcast video equipment, cameras, drones, lenses and professional studio equipment) due to their nature and value. Products and their original packaging must be returned intact and returns must include, if applicable: the blank warranty cards, manuals and UPC code as well as any other items or accessories supplied by the manufacturer and/or promotional items offered at the time of sale. All items must be new and in their original packaging. Pratt Image reserves the right to refuse any return if the terms and conditions of the Return Policy are not met and to apply the manufacturer's warranty. 

Terms and conditions of refund payments: Items will be refunded using the original payment method.  However, items costing more than $300.00 and paid for in cash will be refunded by cheque within five (5) working days. You must present the purchase receipt in order to receive a refund. If you do not have the receipt, you will receive a gift card instead.  If you paid for an item using a credit or debit card, you must present this card as well to obtain your refund. You may be asked to provide ID and contact information.

NO REFUNDS OR EXCHANGES ARE GIVEN ON: unwrapped items, gift cards, headphones, microphones, instant cameras, perishable items, unwrapped hard drives and software, refrigerated photo papers, chemical products, film, bulbs, batteries, demo items, products marked as “final sale” and/or “no exchange or refund”, special orders, liquidation or discontinued items, and delivery charges. Product layaways are final sale purchases. Please see our layaway policy in-store for more information. 

Price adjustments: Price adjustments are only offered in-store within 10 days of the purchase date, for items that are not on final sale or in liquidation.  The terms and conditions of this In-store Purchase Return Policy may be modified without notice